Privacy Policy

1 Scope & Data Controller

This Privacy Policy applies to all personal data collected, processed, and stored by jililve ("jililve," "we," "us," "our") in connection with your use of the online gaming platform accessible at https://jililve.net (the "Platform"), including all games, promotions, customer support interactions, and any other services offered through the Platform.

jililve acts as the data controller in respect of your personal data — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations consistent with this Policy.

This Policy is to be read alongside jililve's Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

2 Data We Collect

jililve collects personal data from you in the following ways: directly from you when you register an account or interact with the Platform; automatically as you use the Platform; and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

jililve does not intentionally collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulation (for example, in the context of responsible gaming assessments or legal compliance obligations). Where such data must be collected, we will obtain your explicit consent.

3 How We Use Your Personal Data

jililve processes your personal data for the following defined purposes:

• Account Management: To create, maintain, and secure your jililve player account, including verifying your identity and age (21+) during registration and throughout the account lifecycle.
• Service Delivery: To provide you with access to games, process your deposits and withdrawals, credit bonuses, and deliver all other features of the Platform.
• KYC & Compliance: To fulfill our obligations under Philippine anti-money laundering laws, gaming regulations, and applicable NPC data privacy requirements — including verifying your identity, conducting transaction monitoring, and retaining records as required by law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other security threats to the Platform or individual players.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance when you contact our support team.
• Responsible Gaming: To monitor gaming behavior, apply player-requested limits, identify players who may be exhibiting signs of problem gambling, and fulfill our responsible gaming obligations.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent or where it is otherwise permitted under applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, test new features, optimize game performance, and improve the overall player experience on jililve.
• Legal Obligations: To comply with applicable Philippine laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, jililve relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and provide Platform services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing carried out to pursue jililve's legitimate business interests where those interests are not overridden by your rights and interests — including fraud prevention, security monitoring, and Platform analytics.
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

5 Sharing Your Personal Data

jililve does not sell your personal data. We share your data only in the following limited circumstances and always subject to appropriate safeguards:

• Payment Processors: We share transaction data with payment service providers (including GCash, Maya, GrabPay, BPI, BDO, Metrobank, and others) strictly as necessary to process your deposits and withdrawals.
• KYC & Identity Verification Providers: We share identity documents and related data with certified third-party identity verification services to fulfill our age verification and anti-money laundering obligations.
• Game Software Providers: Certain game data (session identifiers, bet data) is shared with game software providers to enable game delivery and fairness verification. These providers do not receive your full identity profile.
• Customer Support Platforms: We use third-party live chat and ticketing tools to manage support interactions. These platforms process communication data on our behalf under data processing agreements.
• Analytics Providers: We use analytics tools to understand how players use the Platform. These tools process usage and technical data in aggregated or pseudonymized form.
• Regulatory and Law Enforcement Authorities: We will disclose your personal data to Philippine regulatory bodies, law enforcement agencies, or courts where required by law, a valid legal process, or regulatory direction — including mandatory disclosures under the Anti-Money Laundering Act.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jililve's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors engaged by jililve are required to enter into data processing agreements that obligate them to process your data only on our documented instructions, implement appropriate security measures, and not sub-process your data without authorization.

6 Cookies & Tracking Technologies

jililve uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable you to log in, navigate between pages, and use core features. They cannot be disabled without breaking the Platform.
• Functional Cookies: Remember your preferences such as language settings and last-used game category to improve your experience.
• Analytics Cookies: Collect aggregated data about how players use the Platform — which pages are visited most, where sessions end, and similar patterns. This helps us improve the Platform. These cookies require your consent.
• Security Cookies: Help detect and prevent fraudulent activity, session hijacking, and other security threats.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect Platform functionality. For analytics and functional cookies, you may withdraw consent at any time through your account settings or browser controls.

7 Data Retention

jililve retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal retention obligations. Our general retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with Philippine anti-money laundering retention requirements.
• Financial and Transaction Data: Retained for a minimum of 5 years from the date of each transaction, as required by applicable Philippine financial regulations.
• Gaming History: Retained for the duration of your account and for 3 years after account closure for dispute resolution and regulatory audit purposes.
• Support Communications: Retained for 2 years from the date of the interaction, unless a longer retention period is necessary for an ongoing dispute.
• Marketing Consent Records: Retained for the duration of your consent and for 3 years thereafter to demonstrate compliance.

When personal data is no longer required and no legal obligation mandates its continued retention, jililve will securely delete or anonymize the data in accordance with our data disposal procedures.

8 Security Measures

jililve implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption in Transit: All data transmitted between your device and the jililve Platform is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at Rest: Sensitive personal and financial data stored in jililve's systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within jililve's systems is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access controls.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their jililve accounts for an additional layer of protection.
• Penetration Testing: jililve's systems undergo regular security assessments and penetration testing conducted by qualified security professionals.
• Incident Response: jililve maintains a documented data breach response procedure. In the event of a breach likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with applicable law.

9 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by jililve:

• Right to be Informed: The right to know what personal data jililve holds about you, how it is being processed, and your rights in relation to it — as set out in this Policy.
• Right to Access: The right to obtain a copy of the personal data jililve holds about you, along with information about how it is processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You can update most of your account information directly through your jililve account dashboard.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contract and is carried out by automated means.
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jililve's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within 15 business days in accordance with NPC guidelines.

10 Minors

The jililve Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. jililve does not knowingly collect personal data from any person under the age of 21.

If you are under 21 years of age, you must not register an account, use the Platform, or provide any personal data to jililve. If jililve discovers or has reason to believe that a registered account belongs to a person under 21, the account will be immediately suspended, all related data will be reviewed, and the account will be terminated in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor under your care has registered on jililve, please contact us immediately at [email protected] so we can take immediate action to close the account and delete associated data.

11 International Data Transfers

jililve primarily processes and stores your personal data within the Republic of the Philippines. However, some of our third-party service providers — such as cloud infrastructure providers or game software developers — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, jililve ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organizations that have been recognized as providing adequate protection for personal data.
• Implementing contractual clauses with receiving parties that require them to apply protection standards equivalent to those required under Philippine law.
• Conducting transfer impact assessments where required by applicable law or NPC guidance.

12 Changes to This Privacy Policy

jililve reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify you by:

• Posting the updated Policy at https://jililve.net/privacy-policy with a revised "Last Updated" date.
• Sending a notification to your registered email address where the changes are significant.
• Displaying a notice on the Platform upon your next login.

Your continued use of the jililve Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

13 Contact & Data Protection Officer

jililve has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy law. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us through the following channels:

• Data Protection Officer Email: [email protected] — please use the subject line "Data Privacy Request" or "DPO Inquiry."
• Live Chat: Available 24/7 through the jililve Platform for general privacy queries and support.

We aim to acknowledge all data privacy requests within 3 business days and to resolve them fully within 15 business days. For complex requests, we may require additional time and will keep you informed of our progress.